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Update on Recent Internet Issues

07/16/2017 2:17 PM

SMU technicians have made significant progress on internet issues that customers may have recently experienced. We continue to monitor the network and ask customers to call our customer service center at 580.5800 if they experience any future internet issues.

Internet Outage

07/15/2017 12:59 PM

SMU customers may experience issues when going to some web sites. SMU technicians have been working to resolve the issue since it was first discovered on Thursday. Internet service has been intermittent and we expect it to continue to be until the issue is resolved. Please be patient during this time and we will continue to work diligently towards a resolution. Thank you.

Drinking Water Advisory Cancelled

07/12/2017 1:42 PM

The drinking water advisory issued Monday, July 10th for 92 addresses located in SW Spencer has been cancelled. The system has been repaired, repressurized, and bacteria samples have been collected and passed without any indication of contamination.

Customers affected by this advisory are being contacted.

Drinking Water Advisory Issued for 92 Addresses

07/10/2017 10:23 AM

SMU contacted 92 addresses in SW Spencer due to a water main break in the area today. These customers have received details on a drinking water advisory due to the potential chance of bacterial contamination. Once samples are verified to be bacteriologically safe, those customers will be re-notified when the advisory is lifted. It will take approximately 48 hours for us to have results once the main break has been repaired.

All SMU water customers who are not in the advisory area do not need to be concerned with the safety of the water despite the possible discoloration. Due to fixing the water main break and additional flushing during the process, discoloration may occur for some customers.

The addresses in the advisory are limited to: 201, 202, 205, 208, 209, 215, 216, 222, 223, 228, 229, 234, 235, 302, 303, 308, 309, 314, 315, 322, 323, 328, 329, 334, 335 6th Street SW

209, 210, 215, 216, 222, 223, 228, 229, 235, 236, 302, 303, 308, 309, 314, 315, 322, 323, 328, 329, 335, 336 7th Street SW

204, 208, 205, 209, 214, 215, 223, 224, 228, 229, 234, 235, 302, 303, 308, 309, 314, 315, 322, 323, 328, 329, 334 8th Street SW

608, 614, 619, 619 1/2, 621, 622, 705, 705 1/2, 706, 707, 712, 713, 716, 807 2nd Avenue SW

703, 713, 721, 725, 733 1st Avenue SW

615, 716, 805 4th Avenue SW